Terms

How this website works, and what you can expect from us.

What this website is

This website is our catalogue and our front door. It shows what is in the store, tells you what we do, and gives you a way to reach us.

Where an item interests you, its page offers "Enquire to purchase" rather than a price and a purchase button. A member of staff takes it from there, the purchase is agreed with us, and every item can be collected at the store.

By using this website you accept these terms. Ontario law, and the law of Canada that applies in Ontario, govern them. Nothing in these terms affects rights you have under consumer protection law that cannot be waived by agreement.

Enquiries and appointments are requests

An enquiry is a request to talk to us about an item. An appointment request is a request for a time. Neither is a contract, and neither holds an item for you. A member of staff confirms each one by telephone or by email.

Our opening hours are Monday to Thursday, 10am to 6pm, and Friday, 10am to 2pm. We are closed on Saturday and Sunday.

Availability

Most of our jewellery is one of a kind, and where an item is, there is one of it only. Two people may enquire about the same item on the same day, and an item may be sold in the store while an enquiry is with us. If that happens we tell you.

We keep the website as accurate as we can. An item may still be sold, withdrawn or changed before its page is updated.

Prices

Our product pages do not show a price. When you enquire, we confirm the price with you before you commit to anything. Our prices are in Canadian dollars, and any applicable tax is added.

Our services

We offer custom design, redesign of jewellery you already own, repairs and restoration, resizing, and formal written appraisals.

Every service is quoted before any work begins, and no work starts until you have agreed the cost. A deposit is taken for custom and redesign work. Custom and redesign work includes a written appraisal at no extra charge.

Custom and redesigned jewellery is made for you and is not returnable.

We do not promise a fixed turnaround. We tell you what to expect, and every repair is checked before it comes back to you.

Jewellery left with us is collected at the store. We call you when your item is ready.

Warranty

We do not offer a warranty of our own on jewellery. If something goes wrong, bring the item to the store. We will look at it with you, tell you what it needs, and quote any repair before work begins. This does not affect any rights or remedies you have under law.

Photographs and words on this website

The photographs, words and design on this website belong to us, or to the people who made them for us. Please do not copy or reuse them without asking.

Descriptions and photographs are prepared with care, but a photograph cannot show an item of jewellery exactly as your eye will see it. Colour, scale and the look of a gemstone change with the light and with your screen. Come and see the item, or ask us, if the detail matters to you.

Links to other websites

Where this website links to somewhere else, we are not responsible for what is on that website.

Changes to these terms

We update these terms when what we do changes. If you have a question about them, email info@finejewellerybycolette.com or call 416 787 9302.

Contact

Fine Jewellery By Colette, 928 Eglinton Avenue West, Toronto, Ontario M6C 2C2. Telephone 416 787 9302. Email info@finejewellerybycolette.com.

Last reviewed: 14 October 2026